FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Yes, elevators are available for resident use.
Posting signs/notices requires management approval.
Bicycle/scooter use is permitted within community guidelines.
Balcony/patio storage restrictions apply. Contact management for details.
Grill use is subject to community policies.
Smart doorbells and similar devices require management approval.
Large deliveries should be coordinated with the office.
Satellite dish and antenna installations require approval.
Residents can submit feedback via our online portal or office.
Renterβs insurance is required. Minimum coverage details are available in the lease.
Yes, holiday decoration policies are outlined in the community guidelines.
Report lost/stolen items to the office or security personnel.
For noise complaints after hours, contact 405-515-9321 and select the option for Courtesy Patrol
Early lease termination policies depend on lease agreements.
Subletting policies vary. Contact management for eligibility.
Contact the office to update your contact information.
Lease renewal processes can be completed online or in-person.
Yes, storage closets/spaces are available in each unit.
Apartments feature whisper steps between units.
Standard window coverings include 2in Faux Wood Blinds
Yes, residents may paint with prior approval. Restrictions may apply.
Yes, apartments are pre-wired for Cox Communications.
Ceiling heights are 9ft high.
Yes, ceiling fans are installed in each unit.
Appliance brands and models vary by unit. Contact management for details.
Apartments feature wood look hard flooring in the kitchen and living room and carpet in the bedrooms.
Window dimensions vary by floor plan. Contact the office for details.
Yes, nearby hospitals and urgent care facilities are accessible.
Yes, farmers’ markets and grocery delivery services are available.
Yes, there are parks and recreational areas nearby.
We are in the Norman district.
Yes, on-site storage units are available for residents.
Yes, our community offers various programs and classes.
Yes, bicycle storage and repair facilities are provided.
Yes, electric vehicle charging stations are available.
Yes, car washing and detailing services are available on-site.
Yes, residents can join our online community groups for updates and discussions.
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
Yes, planned community improvements or renovations are communicated in advance.
Yes, designated smoking areas are available on the property.
Yes, there are walking and jogging trails nearby.
Yes, a community garden/green space is available for resident use.
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Yes, sprinkler systems are provided in private yards.
Yes, lawn services for private yards are managed by the community.
Yes, our community offers private yards/green spaces for select units.
Yes, handicap-accessible apartments are available. Contact the office for availability.
Yes, the mail area is monitored via video surveillance for added security.
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
Guest parking duration may be subject to community policies. Check with the office for details.
Additional guest parking permits can be obtained from the leasing office.
Guest parking in carports is only allowed if explicitly permitted by management.
Yes, guest parking passes may require renewal based on the community’s policy.
Guest vehicle registration can be completed through our leasing office or online portal.
Guests can park in designated visitor parking areas.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Yes, apartments can be rekeyed upon request. Fees may apply.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, residents are responsible for replacing their own remote batteries.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, fire extinguishers are provided in each apartment for safety.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.
The valet service collects up to 2 bags up to 15 lbs each per designated pickup days
Recycling requirements vary by vendor. Please refer to our recycling guidelines or speak with the management team.
Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.
Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
Yes, additional services are offered on a case by case.
Pest control is scheduled on Wednesdays.
Yes, transfers for pest control issues are evaluated on a case-by-case basis.
Residents can have up to 2 guests at a time.
No, guests staying longer than 2 days must be registered.
No, guests cannot receive packages at the leasing office.
Electric connections are available.
Yes, door ring cameras are permitted.
Yes, there are cameras in the parking garage.
Yes, we have camera coverage on propery.
Yes, a courtesy officer is available by calling the office phone 405-515-9321.
No, deliveries must follow community delivery policies.
No, contactless move-in is not available.
Residents must inform management of any additional vehicles they will be bringing so we may issue a resident parking pass.
Resident are able to find a list of establishments work with Payment Coupons on their resident portal.
Fees for lost or broken remotes/keys range between $50-$150
No, we do not have recycling bins.
Yes, water bills are individually metered or allocated based on unit size/occupancy.
The towing company is Fat Alan’s LLC, reachable at 405-378-0044.
Towing is enforced when parking violations occur.
The maximum number of guests per resident is 2.
No, the clubhouse can not be reserved.
Reservation fees are $200, depending on the amenity and is refundable
Residents can reserve any of the common areas including the resident lounge, business center, game room and the conference room
Yes, packages can be held for up to 30 days before being returned to sender.
No, package lockers are not available at Terra UNP
N/A
Assigned parking spots are not available.
Yes, after initial lease term. MTM fee is $500
The standard lease term is 12-15 months.
Quiet hours are enforced from 10 PM β 6 AM.
Valet trash pickup is on Sun – Thurs. Trash must be placed out between 8 PM – 10 PM.
Pet fees include a $400 pet deposit and $20 monthly pet rent per pet
The community allows 2 pets per household. There are no breed restrictions.
The fitness center is open 24/7
The pool is open from 10 AM β 10PM daily. Pool rules must be followed at all times.
Maintenance requests can be submitted through the Loft resident portal or by contacting the office via email or phone Emergency maintenance can be reached at 405-515-9321.
Guest parking is available on the east and south sides of the property
The available provider is Cox Cable.
No, It is a quick connect though Cox Cable.
Residents can choose from Oklahoma Gas and Electric
No, utilities are not included. Residents are responsible for electric, cable and internet, water and sewer, trash and pest control.
The security deposit is $500, and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
Keys can be picked up anytime at the leasing office. Please bring a valid photo ID and any required move-in paperwork.