FAQs
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
You’ve got questions, and we’ve got your answers. Explore our FAQs below, and contact us to learn even more!
Keys can be picked up anytime at the leasing office. Please bring a valid photo ID and any required move-in paperwork.
The security deposit is $500, and it is returned within 30 days after move-out, pending any deductions for damages or outstanding balances.
No, utilities are not included. Residents are responsible for electric, cable and internet, water and sewer, trash and pest control.
Residents can choose from Oklahoma Gas and Electric
No, It is a quick connect though Cox Cable.
The available provider is Cox Cable.
Guest parking is available on the east and south sides of the property
Maintenance requests can be submitted through the Loft resident portal or by contacting the office via email or phone Emergency maintenance can be reached at 405-515-9321.
The pool is open from 10 AM – 10PM daily. Pool rules must be followed at all times.
The fitness center is open 24/7
The community allows 2 pets per household. There are no breed restrictions.
Pet fees include a $400 pet deposit and $20 monthly pet rent per pet
Valet trash pickup is on Sun – Thurs. Trash must be placed out between 8 PM – 10 PM.
Quiet hours are enforced from 10 PM – 6 AM.
The standard lease term is 12-15 months.
Yes, after initial lease term. MTM fee is $500
Assigned parking spots are not available.
N/A
No, package lockers are not available at Terra UNP
Yes, packages can be held for up to 30 days before being returned to sender.
Residents can reserve any of the common areas including the resident lounge, business center, game room and the conference room
Reservation fees are $200, depending on the amenity and is refundable
No, the clubhouse can not be reserved.
The maximum number of guests per resident is 2.
Towing is enforced when parking violations occur.
The towing company is Fat Alan’s LLC, reachable at 405-378-0044.
Yes, water bills are individually metered or allocated based on unit size/occupancy.
No, we do not have recycling bins.
Fees for lost or broken remotes/keys range between $50-$150
Resident are able to find a list of establishments work with Payment Coupons on their resident portal.
Residents must inform management of any additional vehicles they will be bringing so we may issue a resident parking pass.
No, contactless move-in is not available.
No, deliveries must follow community delivery policies.
Yes, a courtesy officer is available by calling the office phone 405-515-9321.
Yes, we have camera coverage on propery.
Yes, there are cameras in the parking garage.
Yes, door ring cameras are permitted.
Electric connections are available.
No, guests cannot receive packages at the leasing office.
No, guests staying longer than 2 days must be registered.
Residents can have up to 2 guests at a time.
Yes, transfers for pest control issues are evaluated on a case-by-case basis.
Pest control is scheduled on Wednesdays.
Yes, additional services are offered on a case by case.
Yes, our valet trash service requires specific bag sizes. Please check with management for the approved bag type.
Yes, our valet vendor offers recycling services. Contact the leasing office for details on accepted items.
Recycling requirements vary by vendor. Please refer to our recycling guidelines or speak with the management team.
The valet service collects up to 2 bags up to 15 lbs each per designated pickup days
Valet trash service is mandatory for all residents and included in your fees. Opt-out options may vary.
Yes, residents are welcome to bring a guest. Please check with management for event-specific guest policies.
Yes, fire extinguishers are provided in each apartment for safety.
Yes, each apartment has designated evacuation routes. Emergency exit maps are posted in common areas.
Yes, additional remotes or keys can be requested. Fees may apply.
Yes, residents are responsible for replacing their own remote batteries.
Yes, entry codes can be changed upon request. Contact the office for assistance.
Yes, apartments can be rekeyed upon request. Fees may apply.
Guest limits vary based on community policies. Please refer to the lease agreement for details.
Guests can park in designated visitor parking areas.
Guest vehicle registration can be completed through our leasing office or online portal.
Yes, guest parking passes may require renewal based on the community’s policy.
Guest parking in carports is only allowed if explicitly permitted by management.
Additional guest parking permits can be obtained from the leasing office.
Guest parking duration may be subject to community policies. Check with the office for details.
Opt-out options depend on the service type. Please speak with management for specific policies.
Installation fees for internet or cable depend on the provider. Contact your service provider for details.
Yes, the mail area is monitored via video surveillance for added security.
Yes, handicap-accessible apartments are available. Contact the office for availability.
Yes, our community offers private yards/green spaces for select units.
Yes, lawn services for private yards are managed by the community.
Yes, sprinkler systems are provided in private yards.
Approval is required for in-ground lanterns. Contact the office for installation guidelines.
Yes, a community garden/green space is available for resident use.
Yes, there are walking and jogging trails nearby.
Yes, designated smoking areas are available on the property.
Yes, planned community improvements or renovations are communicated in advance.
Yes, residents may receive discounts from local businesses. Ask the office for current offers.
Yes, public transportation and ride-sharing options are available nearby.
Yes, residents can join our online community groups for updates and discussions.
Yes, car washing and detailing services are available on-site.
Yes, electric vehicle charging stations are available.
Yes, bicycle storage and repair facilities are provided.
Yes, our community offers various programs and classes.
Yes, on-site storage units are available for residents.
We are in the Norman district.
Yes, there are parks and recreational areas nearby.
Yes, farmers’ markets and grocery delivery services are available.
Yes, nearby hospitals and urgent care facilities are accessible.
Window dimensions vary by floor plan. Contact the office for details.
Apartments feature wood look hard flooring in the kitchen and living room and carpet in the bedrooms.
Appliance brands and models vary by unit. Contact management for details.
Yes, ceiling fans are installed in each unit.
Ceiling heights are 9ft high.
Yes, apartments are pre-wired for Cox Communications.
Yes, residents may paint with prior approval. Restrictions may apply.
Standard window coverings include 2in Faux Wood Blinds
Apartments feature whisper steps between units.
Yes, storage closets/spaces are available in each unit.
Lease renewal processes can be completed online or in-person.
Contact the office to update your contact information.
Subletting policies vary. Contact management for eligibility.
Early lease termination policies depend on lease agreements.
For noise complaints after hours, contact 405-515-9321 and select the option for Courtesy Patrol
Report lost/stolen items to the office or security personnel.
Yes, holiday decoration policies are outlined in the community guidelines.
Renter’s insurance is required. Minimum coverage details are available in the lease.
Residents can submit feedback via our online portal or office.
Satellite dish and antenna installations require approval.
Large deliveries should be coordinated with the office.
Smart doorbells and similar devices require management approval.
Grill use is subject to community policies.
Balcony/patio storage restrictions apply. Contact management for details.
Bicycle/scooter use is permitted within community guidelines.
Posting signs/notices requires management approval.
Yes, elevators are available for resident use.